How It Works

Consolidating information from multiple transit agencies and forms of transit, the Mobile Companion is a pocket sized version of that display in your lobby. On the other hand, maybe you want to provide consolidated localized transit information to people, but don't have a place to install a TV.

We have you covered!

The Mobile Companion is highly customizable by means of CSS. This is a standard web convention for skinning web pages. That's right, it's not an app, but a responsive website which is viewable on any operating system or device that has an internet browser. In other words, Android, iOS, MacOS, Windows, Linux, no problem!

Make the Mobile Companion available by means of a convenient shortened URL address or a QR code. For instance, these could be in a sign holder in your lobby or on a card you give to guests. Also, residents could even pull up the Mobile Companion in their current location. This is so they know when to leave to catch that bus or train.

The cloud-based CMS allows control of all aspects of a signage system.

• User Management: Decide who uses the CMS and to what extent. For instance, can they do anything, or are they only allowed to edit a single feed? You decide.
• Device Management: View information for a specific device (a computer connected to a TV) or all the devices in your system.
• Template Designer: Block out where modules will be displayed and add a custom background.
• Module Manager: Create pieces of information in a variety of available formats, which can ultimately be placed onto a device.
• Playlist Manager: Have collections of content play in a specific order.
• Channel Manager: Pull everything together by adding playlists with modules into areas in the template. When you're happy with it you can publish your channel to make it go live in the field.
• List Manager: Organized large groups of information that can be used in a variety of ways. For example, you can cycle through a collection of keys when making API calls.
• Feed Manager: Create custom feeds, text or images complete with start/end date/time and multiple item management in the standard RSS format.
• Dashboard: See thumbnail images and the status of each of the devices you have deployed in the field.

The CMS not only allows for the addition and modification of content. It is also the hub for advanced automated monitoring systems. For instance, each Device in the field ping's its Transit Display server to let it know that it's alive and well. If the server doesn't hear from a device for a pre-defined period of time, then the CMS server will send email notifications to Transit Display technicians to investigate further.

Once our experienced technicians get involved, there are a number of tools available to them to resolve any potential issues. The CMS Dashboard shows near-real-time screen shots of what's being shown on each device. This is thanks to our custom CapAndSend software that is installed on each device. On top of being able to see what's being displayed, our technician can remote into any of the signage devices. This is to perform maintenance or correct issues that may arise.

If all else fails, we can deploy a Transit Display technician or a local contractor to investigate in person. This is depending on the maintenance agreement and physical location of your devices. On the other hand, if you have technically inclined staff, we'll be happy to work with them remotely to resolve any issues.